Frequently Asked Questions
Your Questions, Our Answers.
Clear answers about services, programs, and processes in California.
Frequently Asked Questions
What services does Selora Care provide?
Selora Care provides non-medical in-home care and program-specific support through private pay and authorized arrangements, including Developmental Disability Services, Veteran Care, PACE partnerships, CalAIM Community Supports, and LTC insurance-supported care.
What areas do you serve in California?
Fresno County, Tulare County, Kings County, Madera County, Northern California counties, and selected Kern County cities.
How do I request a consultation?
Use our Request a Care Consultation form or call 661-656-1408. Please do not send confidential health information through the public website.
Does Medicare cover in-home care?
Medicare generally does not cover custodial or personal care when that is the only care needed. Medicare coverage rules differ for skilled home health services.
Who determines Regional Center eligibility?
The Regional Center determines eligibility and authorizes IPP services and hours. Selora Care does not determine eligibility.
Who determines CalAIM eligibility?
The member’s Medi-Cal managed care plan determines eligibility and authorization for Community Supports.
Who determines VA home-care eligibility?
The Department of Veterans Affairs determines eligibility, services, approved hours, and availability.
Does long-term care insurance cover home care?
It may, depending on the individual policy. The insurer determines coverage, benefit triggers, elimination periods, and claim approval.